Water Billing
Set Up/Close Water Service
To set up or close a water service account, please contact the Water Billing Division at (562) 916-1235. You may also do so in person by visiting the Water Billing counter at City Hall. Please have your driver's license and social security number ready.
Contact the Water Billing Division at (562) 916-1235.
Pay Water Bill
The City of Cerritos is proud to offer multiple payment options for water utility patrons. Residents can pay their water bill by choosing one of the following options (please have the 16-digit customer account number listed on your bill ready):
- Calling the 24-hour automated payment line at (562) 916-1285
- Making a payment through the secure online customer portal using either a credit card or a checking account number. Payments can be made as one-time transactions or set up as recurring payments. For more information on this option, check out the Online Water Bill Payment Information Sheet
- Mailing a check to the address listed on their water bill
- Visiting the Water Billing counter at City Hall to pay by cash, check, or credit card
Water Rates
Water Meter Rate Information Sheet
Set Up Automatic Payment
Residents can set up automatic payment through the online customer portal, or by completing the Automatic Payment Form and submitting the completed form to the Water Billing Division. Residents can also set up paperless billing through the customer portal.
Water Emergencies
If you are experiencing a water emergency, please contact the Water Division at (562) 407-2674 from 8 a.m. to 5 p.m. Monday through Friday. After hours, on weekends or on a holiday, call (562) 860-4018.
Water Service Discontinuation Policy
On September 28, 2018, the Governor approved Senate Bill 998 (SB 998). SB 998 requires water suppliers to have a written policy on the discontinuation of residential water service for nonpayment. The Policy on Discontinuation of Residential Water Service for Non-Payment is effective February 1, 2020.
Water Service Discontinuation Policy (English)
Water Service Discontinuation Policy (Chinese)
Water Service Discontinuation Policy (Hindi)
Water Service Discontinuation Policy (Korean)
Water Service Discontinuation Policy (Spanish)